What is an HOA? – An HOA is a group that helps take care of the neighborhood. It keeps the community looking good, maintains shared areas, and makes sure everyone follows the neighborhood rules.

What is The Board of Directors – The board is a small group of homeowners elected to make decisions for the community. They enforce the rules set by the developers, manage the budget, and choose what projects or repairs need to be done.

What is the Management Company’s Role? –The management company is hired to handle the daily work for the HOA. They collect dues, pay bills, handle maintenance requests, help enforce rules, and communicate with homeowners. They follow the board’s instructions, but do the hands-on work.

What Does My Assessment Cover? – The assessment covers the shared costs that keep the neighborhood running and looking good.

This Usually Includes Items Such As:

• Maintenance of common areas (lawns, entrances, parks, pools, etc.)
• Repairs to shared property or community features
• Utilities for common areas (lighting, water for landscaping, etc.)
• Insurance for community-owned property
• Management company services
• Community improvements
• Administrative costs (mailings, legal fees, accounting, etc.)

Every Community is Different, but Overall:

Assessments help pay for everything that benefits the entire neighborhood, not just one home.

Deed Restrictions, Declarations, Covenants, Conditions, and Restrictions (DCCRs) are the rules that apply to your property and remain in effect even if the home is sold. These governing documents outline what homeowners can and cannot do with their property, establish community appearance standards, and help protect neighborhood property values.

You can find your community’s governing documents in your Homeowner Portal. To access the portal, click the Homeowner Resources button in the top ribbon.

How Do I Submit an Architectural Review Application (ARC)? – To submit an ARC Application, you will need the following documents:

• ARC Application, this can be found in your homeowner portal. Click the homeowner resources button in the top ribbon to be directed to your homeowner portal.
• A lot survey of your property on which you will need to draw in the requested improvement, along with measurements. If you do not have a lot survey, you should contact the title company or the county clerk.
• Depending on the type of exterior improvement being done, more information may be required. This may include paint samples, shingle samples, etc. Review the rubric on the back of the ARC Application to see what will be needed.

How Can I find My Account Balance? – By logging into your homeowner portal, you will be able to find your balance as well as previous payments.

Maintenance Request? – Submit a maintainence request for a townhome unit or a HOA property in need of servicing through your homeowner portal.

What The HOA Does Not Cover – There are issues the Association is not able to assist you with. If you need more information or contact information in regards to any of the below items, please contact our office.

• Mailbox Key: To obtain mailbox keys, you must contact the post office.
• Any mailbox cluster in which the master arrow lock has been tampered with falls under the responsibility of the USPS and should be reported to the U.S. Postal Inspector.
• Your trash service is billed through the MUD district, but you may contact our office if you have questions about trash collection days.
• Illegal or Suspicious Activity: Any illegal or suspicious activity should be reported immediately to the Sheriff’s non-emergency number.